Is It Safe?
When you give money as a gift, you want to know where it goes and who can collect it. That is why Cheqi works with Online Payment Platform. This payment partner is licensed by De Nederlandsche Bank, the Dutch central bank, and processes the payments.
Our payment partner keeps the gift amount apart, separate from Cheqi’s own money. Cheqi cannot use it.
Safe Payments with Cheqi Money Cards
You pay through our payment partner. They hold the gift amount until the receiver collects it and take care of the payout to their bank account. If the amount is not collected in time, it is refunded to the giver automatically.
Your Bank
You pay the way you always do. The amount only leaves your account after your approval.
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Kept Apart
Our payment partner keeps the gift amount separate from Cheqi’s money until the receiver collects it.
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The Receiver
Redeems the card and receives the full amount on their own account.
Cheqi is not in this chain. The money never reaches our account and we cannot touch it. We only see that payment happened, so we know we may print and deliver the card.
Finding the Card Is Not Enough
Every Cheqi Is Unique
Every card has its own QR code. When you give it, you link the card to the receiver’s phone number. That number is checked when the money is collected. The gift amount can be redeemed only once.
Receiving Money Safely with a Bank Check
To collect the money, the receiver goes through a check. It includes a one-off payment of €0.01 to verify the bank account. This check helps prevent misuse. The gift amount is then transferred to the verified account.
Your Personal Data, Handled Safely
Ordering and redeeming a Cheqi takes some personal details. We only ask for what is needed to arrange that. Our privacy statement explains which data we process and what we use it for.
What If Something Goes Wrong?
The card itself carries no money. A Cheqi is a key: our payment partner keeps the amount apart until the right person opens it. That is why so little can actually go wrong along the way.
Card Lost in the Post?
Whoever finds the card without the receiver's phone number cannot get in. And the money does not vanish: if the card is never redeemed, it comes back to you by itself. An envelope of cash is simply gone. A Cheqi is not.
Never Redeemed?
Sometimes a card ends up in a drawer. After about two months the full amount automatically returns to the account you paid with. It never disappears into our pocket.
Something Else?
A wrong number, a question about a payment: send us a message. The money sits safely the whole time, so nothing has to be rushed.
The Questions We Get Most
The €0.01 iDEAL payment is a required verification step. It is how OPP checks that you are the rightful receiver. That prevents fraud and keeps the payout safe and reliable. The cent is refunded in full, of course.
You pay safely with iDEAL, Apple Pay, PayPal and the other common payment methods. Every payment runs through Online Payment Platform (OPP), a licensed payment service provider.
The balance on a Cheqi money card is valid for 60 days, counted from the moment the sender pays. How long you can still redeem it therefore depends on how long the sender has had the card. Our advice: claim your balance as soon as you can. If it is never collected, the full amount automatically returns to the giver.
Still Have Questions About Safety?
Want to know more about a payment, redeeming your card or how your data is used? Get in touch. We are happy to help.